World-class support
Support
We've assembled a world-class support team that continually delights customers with their unparalleled knowledge and fast response times.
We’re here to help
From initial setup and instrumentation, to regular sessions on changing environments and threats, Corelight customers enjoy world-class support and benefits from our team of in-house cybersecurity experts.
Technical account management
Our Technical Account Management team is more than support, we’re your strategic partner for ongoing program success. The TAM service—included in your subscription—gives you access to top-tier technical resources who ensure your solution works properly and aligns with your security initiatives. Your TAM also advocates on your behalf with the Product and Engineering teams to get your requests completed.
Corelight support plans
Our Technical Account Management team is more than support, we’re your strategic partner for ongoing program success. The TAM service—included in your subscription—gives you access to top-tier technical resources who ensure your solution works properly and aligns with your security initiatives. Your TAM also advocates on your behalf with the Product and Engineering teams to get your requests completed.
Compare plans
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Standard plan |
Enterprise plan |
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Telephone and email support |
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24 x 7 availability |
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One hour initial response SLA for P1 issues |
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Executive visibility of all P1 issues |
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Software updates |
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Security bulletins and updates |
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Online support portal and knowledge base |
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Hardware replacement |
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Advanced hardware replacement |
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Automatic, manual, or offline update options |
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Automatic proactive ticket creation with Corelight Dynamic Health Check |
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