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Network Detection and Response

SUPPORT OVERVIEW

 

SUPPORT

We've assembled a world-class support team that continually delights customers with their unparalleled knowledge and fast response times.


WE’RE HERE TO HELP

From initial setup and instrumentation, to regular sessions on changing environments and threats, Corelight customers enjoy world-class support and benefits from our team of in-house cybersecurity experts.

SUPPORT PLANS
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"What’s different about Corelight is the partnership we have with you. As we go through the journey, you stay with us in lockstep."

 

Technical account management

Our Technical Account Management team is more than support, we’re your strategic partner for ongoing program success. The TAM service—included in your subscription—gives you access to top-tier technical resources who ensure your solution works properly and aligns with your security initiatives. Your TAM also advocates on your behalf with the Product and Engineering teams to get your requests completed.

Corelight support plans

Standard support is included with every subscription. It includes experienced technical support engineers, software upgrades, hardware replacement, access to online resources, and remote diagnostics and maintenance solutions. For 24/7 support, Enterprise support helps maximize uptime and optimize performance with round-the-clock service, priority treatment, and expedited escalations/RMAs.

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Compare plans

  STANDARD PLAN ENTERPRISE PLAN
Telephone and email support ig-site-icon-green-check ig-site-icon-green-check
24 x 7 availability   ig-site-icon-green-check
One hour initial response SLA for P1 issues   ig-site-icon-green-check
Executive visibility of all P1 issues   ig-site-icon-green-check
Software updates ig-site-icon-green-check ig-site-icon-green-check
Security bulletins and updates ig-site-icon-green-check ig-site-icon-green-check
Online support portal and knowledge base ig-site-icon-green-check ig-site-icon-green-check
Hardware replacement ig-site-icon-green-check ig-site-icon-green-check
Advanced hardware replacement   ig-site-icon-green-check
Automatic, manual, or offline update options ig-site-icon-green-check ig-site-icon-green-check
Automatic proactive ticket creation with Corelight Dynamic Health Check ig-site-icon-green-check ig-site-icon-green-check

 

FAQ

I’m a Corelight customer. How do I contact support?

Contact us by opening a ticket. If you’re having issues with your support login or need urgent assistance, please email support@corelight.com

I have a technical question about my Corelight products.

You can contact Corelight’s team via email to reach us with your questions.

Is Corelight an NDR or network visibility tool?

Yes. Corelight’s Open NDR solution is powered by Zeek® and IDS. Read more about it here.

Where can I send data logs?

Data logs can be consumed by your team either in Corelight Investigator, our Saas-based platform, or in practically any SIEM or XDR solution. 

Where is your technical documentation?

Technical documentation about Corelight Products is available from our support site or https://docs.corelight.com

How do I access docs.corelight.com?

Access to docs.corelight.com requires your customer credentials and not your individual support site login. To find your credentials, log into any of your sensors and click on the ‘Docs’ link on the lower left hand side of the window. This is a shared login that is only used to access online documentation.

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Download Corelight’s Support Services policy

Have questions?

Talk with one of our experts today.

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