We've assembled a world-class support team that continually delights customers with their unparalleled knowledge and fast response times.
WE’RE HERE TO HELP
From initial setup and instrumentation, to regular sessions on changing environments and threats, Corelight customers enjoy world-class support and benefits from our team of in-house cybersecurity experts.SUPPORT PLANS
"What’s different about Corelight is the partnership we have with you. As we go through the journey, you stay with us in lockstep."
Technical account management
Our Technical Account Management team is more than support, we’re your strategic partner for ongoing program success. The TAM service—included in your subscription—gives you access to top-tier technical resources who ensure your solution works properly and aligns with your security initiatives. Your TAM also advocates on your behalf with the Product and Engineering teams to get your requests completed.
Corelight support plans
Standard support is included with every subscription. It includes experienced technical support engineers, software upgrades, hardware replacement, access to online resources, and remote diagnostics and maintenance solutions. For 24/7 support, Enterprise support helps maximize uptime and optimize performance with round-the-clock service, priority treatment, and expedited escalations/RMAs.
|Telephone and email support
|24 x 7 availability
|One hour initial response SLA for P1 issues
|Executive visibility of all P1 issues
|Security bulletins and updates
|Online support portal and knowledge base
|Advanced hardware replacement
|Automatic, manual, or offline update options
|Automatic proactive ticket creation with Corelight Dynamic Health Check
Access to docs.corelight.com requires your customer credentials and not your individual support site login. To find your credentials, log into any of your sensors and click on the ‘Docs’ link on the lower left hand side of the window. This is a shared login that is only used to access online documentation.