Get support from the Bro experts.

The team at Corelight created Bro in 1995. No one knows Bro like we do. If you need help with architecture, deployment, upgrades or solving technical issues, Corelight's customer success team will make sure you're all set.

Learn how to control data volume from a Corelight sensor

The team at Corelight created Bro in 1995. No one knows Bro like we do. If you need help with architecture, deployment, upgrades or solving technical issues, Corelight's customer success team will make sure you're all set.

 


Support

Turn on better protection and performance, automatically.

Corelight Dynamic Health Check
Proactive, secure, and automatic—when you enable Corelight Dynamic Health Check your Corelight Sensor sends performance telemetry back to Corelight to proactively monitor for things like disk failures or abnormal performance metrics that could indicate a problem.

Corelight Sensor data uploads to the cloud for up-to-the-minute monitoring.

Alerts and releases

No recent alerts

See full list of alerts

Bro release version

Current release version is 2.5.4

Wondering what comes standard with the Corelight Sensor? Compare our support plans:

As a Corelight customer, you’ll receive:

  • Support from experienced Technical support engineers
  • Remote diagnostics and maintenance solutions
  • Easy and rapid issue escalation as needed
  • 24x7 service for customers who require it
  • Visibility into software/device health through Corelight Dynamic Health Check

Features & Benefits

Standard support

Includes technical support, software upgrades, hardware replacement, and access to online resources.

Enterprise support

For mission-critical environments add round-the-clock service with priority treatment and expedited escalations/RMAs.

Telephone and email support
Yes
Yes
Next business day response guarantee
Yes
Yes
24 x 7 availability
Yes
1 hour response SLA for P1 issues
Yes
Executive visibility of all P1 issues
Yes
Yes
Software updates
Yes
Yes
Security bulletins and updates
Yes
Yes
Online support portal and knowledge base
Yes
Yes
Hardware replacement
Yes
Yes
Advanced hardware replacement
Yes
No disk RMA requirements
Yes
Yes
Automatic, manual, or onsite update options with granular control
Yes
Yes
Online issue analysis with Corelight Dynamic Health Check
Yes
Yes