Support

Technical account management

Our Technical Account Management team is more than support, we’re your strategic partner for ongoing program success. The TAM service—included in your subscription—gives you access to top-tier technical resources who ensure your solution works properly and aligns with your security initiatives. Your TAM also advocates on your behalf with the Product and Engineering teams to get your requests completed.

Corelight support plans

Standard support is included with every subscription. It includes experienced technical support engineers, software upgrades, hardware replacement, access to online resources, and remote diagnostics and maintenance solutions. For 24/7 support, Enterprise support helps maximize uptime and optimize performance with round-the-clock service, priority treatment, and expedited escalations/RMAs.

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	STANDARD PLAN	ENTERPRISE PLAN
Telephone and email support
24 x 7 availability
One hour initial response SLA for P1 issues
Executive visibility of all P1 issues
Software updates
Security bulletins and updates
Online support portal and knowledge base
Hardware replacement
Advanced hardware replacement
Automatic, manual, or offline update options
Automatic proactive ticket creation with Corelight Dynamic Health Check

FAQ

I’m a Corelight customer. How do I contact support?

Contact us by opening a ticket. If you’re having issues with your support login or need urgent assistance, please email support@corelight.com

I have a technical question about my Corelight products.

You can contact Corelight’s team via email to reach us with your questions.

Is Corelight an NDR or network visibility tool?

Yes. Corelight’s Open NDR solution is powered by Zeek^® and IDS. Read more about it here.

Where can I send data logs?

Data logs can be consumed by your team either in Corelight Investigator, our Saas-based platform, or in practically any SIEM or XDR solution.

Where is your technical documentation?

Technical documentation about Corelight Products is available from our support site or https://docs.corelight.com

How do I access docs.corelight.com?

Access to docs.corelight.com requires your customer credentials and not your individual support site login. To find your credentials, log into any of your sensors and click on the ‘Docs’ link on the lower left hand side of the window. This is a shared login that is only used to access online documentation.

How can I get Corelight’s log cheatsheets?

Download them here.

WE’RE HERE TO HELP

"What’s different about Corelight is the partnership we have with you. As we go through the journey, you stay with us in lockstep."

Technical account management

Corelight support plans

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